Refund and Returns Policy


 

Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our ticket purchase can be refunded under special conditions, such as illness from our staff, low ticket sale, extreme weather conditions and other.

Non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

You can of course exchange your ticket/dinner experience for another future date if you can’t attend.

Gifts

If the ticket wasn’t marked as a gift when purchased, or the gift giver had the ticket shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at info@evoo.dk for questions related to refunds and returns.